Our Practice

What to Expect

Let’s Help you prepare… 

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Insurance Card

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New Patient Paperwork

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Current List of Medications

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Smile (picture will be taken for all new patients)

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No ID Required

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Prenatal visits – Be prepared to provide urine sample

Scheduling

If you are more than 10 minutes late to your appointment, it will be considered a missed appointment and you will need to reschedule. Missed appointments that are not cancelled in advance will incur a $25 charge. New patients that do not show to their first appointment will not be rescheduled. We appreciate 24 hours notice if cancellation or rescheduling is needed.

48 business hours are required for medical record requests.

Payments

We accept several forms of payment:

– MasterCard
– Visa
– Cash
– Checks (made out to Upstream Family Medicine)

 

Payments can be made by:

– Portal
– Phone
– Mail

Billing questions should be directed to Diversified Health Care Management in Anchorage 907-770-2380

Insurance

Upstream Family Medicine is a preferred provider with Aetna, Blue Cross, Cigna, and Moda.

Under some circumstances, we are able to bill other insurance providers. Please call for more information.

We are not accepting new Medicare patients at this time

Perscriptions

Prescriptions can be filled at the following locations: 

– Soldotna Professional
– Safeway
– Walgreens
– Walmart
– Fred Meyer
– Three Bears

Please expect 2 business days to process refill requests.

FAQ’s

Are you accepting new patients?

We are accepting new patients with private insurance, and pregnant women who have Medicaid, but only for their OB care.

Are Dr. Lee and Dr. Abel OB/GYNs?

No, Dr. Lee and Dr. Abel practice family medicine. They do perform annual exams and pap smears and provide care for OB patients, but they are not OB/GYNs. If you are a patient with a high-risk pregnancy or needing gynecological care, we will refer you to another provider.

My insurance will cover an annual exam each year. What is an annual exam?

An annual exam (sometimes referred to as a preventative or wellness exam) is an exam for preventative screening only. This appointment can include a pap smear for women. An annual exam reviews your overall health and well-being. Your provider may recommend labs be drawn for testing or recommend other screening tests, such as a colonoscopy or mammogram. If you are needing to be seen for a pre-existing condition, such as an injury or illness, this is not covered in an annual exam and such an appointment cannot be billed as an annual exam. Please contact your insurance provider for coverage services (this can often be found on their website). If you have further questions, please ask your appointment scheduler for clarification.

Are you part of the hospital? Can you post my results on MyChart?

No, we are a privately-owned clinic. We do not use MyChart; however, we do use a patient portal you can use to see your results.

I am pregnant; when can I be seen for my first appointment?

First OB appointments are normally scheduled between 8-12 weeks gestation. We encourage patients to schedule early to ensure availability. If you have special circumstances that require you to be seen sooner, please let us know.

When does my child need a well child exam?

Children normally have well child exams at 1 week, 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, 30 months, and 3 years of age, then annually after age 3.

Will my child get vaccines at their visit today?

Children normally get vaccines at ages 2 months, 4 months, 6 months, 12 months, 15 months, 18 months, 4 years, 11-12 years, and 14-18 years of age.

Do you do see walk-ins?

No, we see patients by appointment only. We prioritize same-day appointments for our established patient panel.

How long does it take to get my lab results back?

Depending on the type of test, we normally receive lab results back in 2 to 5 business days. Culture results can take over a week. When we receive your results back, we will call you.

Will my insurance cover a visit or procedure?

Every insurance plan is different. Please call your insurance provider before your appointment to be sure you are eligible for coverage, and to determine what your deductible may be.

Do you do DOT physicals?

No, we do not offer DOT physicals.

Do you offer any discounts for paying the entire bill at once?

No. We do offer a 40% discount for self-pay patients who do not have insurance; payment is expected at the time of service.

Contact Us

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Hours

Monday through Friday, 8 AM to 6 PM
Closed 12 PM to 1 PM for lunch

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